⏱️ Time limits
- You should pick all orders within 24 hours. Picked orders should be scanned by the courier within 48 hours.
We may adjust or make an offset or deduction from your shipper payment for any orders not picked within 72 hours of your being notified of the order via the Warehut app. We may adjust or make an offset or deduction from your shipper payment for any orders not scanned by the courier within 72 hours of your being notified of the order via the Warehut app.
❌ Mistakes, mis-picks, and wrongly addressed orders
- Your overall error rate should remain under 99% at all times. Errors include missing or incorrect SKUs in an order and wrongly addressed orders.
We may adjust or make an offset or deduction from your shipper payment for any order containing more than 20% incorrect SKUs.
⚖️ Incorrect measurements
- When requested, you should weigh and measure all packages accurately by using a scale or tape measure.
When generating a shipping label, if the weight or dimensions you enter are over 50% different from the item’s actual weight or dimensions, we will deduct from your shipper payout 100% of the difference between the label cost as generated vs what the label should have cost if you had entered the measurements accurately.
Example: you enter a package weight of 5lbs, resulting in a shipping label cost of $20. The package actually weighs 1lb (a difference of more than 50%), and the cost of a shipping label for a 1lb item would have been $4. In this scenario, we will deduct $16 from your shipper payout in order to compensate the business for the money wasted on the more expensive shipping label.
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