Warehut 101

Contact Warehut support via the in-app chat to:

Do not message your shipper in relation to any of the above. Your shipper cannot modify orders or order packaging; they can only fulfill orders that are in the queue.

If you notice an order that appears not to have been fulfilled, read this article and do not ask your shipper to re-send it. We explain why in the article, but the short version is that your shipper has almost certainly already sent the item, but because USPS recycles tracking numbers this may not be reflected when you check the order status. This is a USPS glitch, so unfortunately there’s nothing we can do about this — although we’re working on it!

The Warehut app allows you to hide and unhide orders from your shipper. This is useful if you don’t want the order to be fulfilled right away (e.g. if an order needs to be modified).

To hide an order, simply swipe to the right and tap the yellow eye icon. Once this is done, the order will not be visible to your shipper until you unhide it from them.

To unhide, simply swipe to the right again and tap the green eye icon. Your shipper will now be able to see and fulfill the order.

The Warehut app’s default shipping method is the lowest cost method. However, you can select a different shipping method by tapping on an individual order in the app.

Warehut does not by default sync with the shipping method chosen by the customer in Shopify, because every user configures Shopify differently.

If you want a different default method (e.g. the default to be UPS ground), please contact customer service.

You can add your own shipping label for $0.99. To do this, tap on an order, then tap on the “+” icon at the top right of the screen.

Important: remember to hide the order from your shipper in the meantime, or your shipper may fulfill it with a Warehut label.

Only USPS and UPS are currently supported. Please contact Warehut customer support if you want to use a different courier.

To modify line items, swipe on the line items to delete or increment quantity.

Important: remember to hide the order beforehand and then unhide it after, otherwise you shipper may fulfill the original/unmodified order.

First, you’ll need to make the required change to the order in Shopify.

Once this is done, swipe on the order in the Warehut app to delete it. Our software will automatically re-import the updated order from Shopify within 15 mins of the change being made.

If you need to modify an order in a different way, please contact Warehut customer service.

You must notify Warehut of all inbound stock deliveries at least 5 business days before arrival. (There is no need to separately notify your shipper; this will occur automatically when you follow the process below.)

To notify Warehut of an inbound stock delivery, navigate to the “Inbound” screen on the app (the second tab in the dark green navigation bar at the bottom of the screen).

Then tap the light grey “+” icon at the top right of the screen and fill out the required information.

Important: before scheduling any inventory delivery, it’s vital that you read and familiarize yourself with the information contained in this article:

Make sure that all SKUs are configured correctly in Shopify before going through this process. If any SKUs are misconfigured, update them in Shopify. They should automatically update on Warehut’s end within the hour. If any updates fail, contact Warehut customer service.