Occasionally, you may notice that an order appears not to have been fulfilled by your shipper. While this can be concerning, the good news is that your shipper has probably correctly shipped the order. Carriers — especially USPS — recycle tracking numbers quite rapidly, and sometimes the tracking info doesn’t always reflect the actual status of your order.
Here’s what you should do if you notice an order that appears not to have been fufilled:
- Ask your shipper whether they have a record that they’ve fulfilled the order, as your shipper may keep their own records of the orders they’ve fulfilled. Your first message should not be a request to re-send the order, as your shipper may already have done so.
- If your shipper notifies you that they have not fulfilled the order, ask them them to send the order.
- If your shipper notifies you that they have fulfilled the order, you don’t have to take any action, although you can contact Warehut customer service if you wish to confirm that the shipper has fulfilled the order.
- If your shipper is unsure whether they have fulfilled the order, proceed to step 2.
- Contact Warehut customer service via the in-app chat. We should be able to check on your behalf whether the order was fulfilled.
- We’ll either let you know that the order has been fulfilled successfully, or prompt your shipper to send the order if they’ve missed it.
- You can also wait a day or two and then re-check the order. Sometimes the tracking number can update with the correct status.
Unfortunately, this is an unavoidable issue with carrier tracking numbers. While we’re aware it’s not ideal, it’s a rare occurrence, and it’s fully possible you may never have to deal with this situation. In the mean time, please rest assured that we’re working with carriers to ensure that this issue is fixed as soon as possible!
Powered by