Tracking information for all shipments coming soon to the app.
🤔 Tracking pages
We’ve revamped the public tracking page with a fresh new look, more detail and better support for multi-parcel shipments. The page is now also mobile-optimized, to enable your customers to quickly track their deliveries from any device.
As a premium feature, customize the page with your logo and color scheme for a complete branded experience from order through to delivery. Chat to your customer service rep to learn more.
Tracking pages rely on information from the carrier. If you encounter an issue, please search the tracking number on the carrier’s official website to confirm the tracking status before reaching out to our team or your customer. If you encounter any irregularities, please let your customer service rep know and we’ll look into the issue. Some tracking events may appear on the carrier’s official website before they sync with Warehut.
🤔 Tracking summaries
You can see a summary of the tracking information for each shipment in the app, saving you time searching for tracking information on the carrier’s website. Here’s how to interpret this tracking summary:
In-app tracking summaries are in beta. If you encounter an issue, please search the tracking number on the carrier’s official website to confirm the tracking status before reaching out to our team or your customer. If you encounter any irregularities, please let your customer service rep know and we’ll look into the issue. In-app tracking is rolling out from June 2025. Some tracking events may appear on the carrier’s official website before they sync with Warehut.
? - the order was recently fulfilled. No tracking events have registered yet. Please check back later for an update.
P - the order was recently fulfilled. The carrier hasn’t received the item yet. Please check back later for an update.
T - the carrier has received the order and the item is in transit.
O - the order is out for delivery today.
A - the order is available for pickup.
D - the order has been successfully delivered.
F - delivery has failed: the item may have been damaged in transit or was unable to be delivered. Check the carrier’s official website for more information.
E - there may be an error with the shipment. Check in with your customer service rep for more information.
R - delivery has failed: the item has been returned to the sender. Check the carrier’s official website for more information.
C - the shipment has been cancelled. Check in with your customer service rep for more information.
For multi parcel shipments, you may see any combination of the above, with numbers indicating the number of shipments in each status. For example:
2P - the order, containing 2 shipments, was recently fulfilled. The carrier hasn’t received either item yet. Please check back later for an update.
3T 1O - the order contains 4 shipments in total. 3 of the items are in transit, one of the items is out for delivery today.
2D 1F - the order contains 3 shipments in total. 2 of the items were successfully delivered, however there is an issue with the 3rd item. It may have been damaged in transit or is unable to be delivered. Check the carrier’s official website for more information.
It is normal for tracking details to take some time to update. This also depends on the carrier and service selected. If an order was fulfilled less than 2 business days ago, it is normal that the tracking status may not have updated to “in transit” yet, even if the carrier has already received the item and it is in transit. If it’s been more than 2 business days since the order was fulfilled and it’s still in ? or P status, read this guide to learn more about next steps. Occasionally, scan events are missed by carriers. This is particularly common during peak periods and with lower-cost postage methods, such as UPS Ground, USPS Ground Advantage and USPS Media Mail.
🤔 ETAs
Estimated time of arrivals (ETAs) are estimates of when a shipment will be delivered. These are provided by the carrier, based on the service level selected, not by Warehut. Sometimes carriers encounter delays. If an order is still in transit and the ETA is more than 1 day overdue, check the carrier’s official website for more information about the cause of the delay.
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