Tracking information for all shipments is now available in the app.
In-app tracking is in beta. If you encounter an issue, please search the tracking number on the courier’s official website to confirm the tracking status of the order before reaching out to our team or your customer. If you encounter any irregularities, please let your customer service rep know and we’ll look into the issue. In-app tracking is not available for orders sent before June 2025. Some tracking events may appear on the courier’s official website some time before they sync with Warehut.
🤔 Reading tracking summaries
You can see a summary of the tracking information for each shipment in the app, saving you time searching for tracking information on the courier’s website. Here’s how to interpret this tracking summary:
? - the order was recently fulfilled. No tracking events have registered yet. Please check back later for an update.
P - the order was recently fulfilled. The courier hasn’t received the item yet. Please check back later for an update.
T - the courier has received the order and the item is in transit.
O - the order is out for delivery today.
A - the order is available for pickup.
D - the order has been successfully delivered.
F - delivery has failed: the item may have been damaged in transit or was unable to be delivered. Check the courier’s official website for more information.
E - there may be an error with the shipment. Check in with your customer service rep for more information.
R - delivery has failed: the item has been returned to the sender. Check the courier’s official website for more information.
C - the shipment has been cancelled. Check in with your customer service rep for more information.
For multi parcel shipments, you may see any combination of the above, with numbers indicating the number of shipments in each status. For example:
2P - the order, containing 2 shipments, was recently fulfilled. The courier hasn’t received either item yet. Please check back later for an update.
3T 1O - the order contains 4 shipments in total. 3 of the items are in transit, one of the items is out for delivery today.
2D 1F - the order contains 3 shipments in total. 2 of the items were successfully delivered, however there is an issue with the 3rd item. It may have been damaged in transit or is unable to be delivered. Check the courier’s official website for more information.
Please note that it is normal for tracking details to take some time to update. This also depends on the courier and service selected. If an order was fulfilled less than 2 business days ago, it is normal that the tracking status may not have updated to “in transit” yet, even if the courier has already received the item and it is in transit. If it’s been more than 2 business days since the order was fulfilled and it’s still in ? or P status, read this guide to learn more about next steps. Occasionally, scan events are missed by couriers.
🤔 ETAs
Estimated time of arrivals (ETAs) are estimates of when a shipment will be delivered. These are provided by the courier, based on the service level selected, not by Warehut. Sometimes couriers encounter delays. If an order is still in transit and the ETA is more than 1 day overdue, check the courier’s official website for more information about the cause of the delay.
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