At Warehut, we strive to provide cost-effective, efficient, and transparent fulfillment services. While we work hard to minimize additional charges, certain non-standard situations may require us to charge extra fees. Below is a breakdown of these fees and the reasons they may be applied.
🧾 Sales, use, VAT, or similar taxes
We are legally required to comply with tax regulations, which may result in additional charges to your account. Taxes vary by jurisdiction (country, state, city, municipality, etc.) and are outside of Warehut’s control.
- What: Taxes or other government charges we’re legally required to collect.
- When: Since we’re not tax experts, we recommend consulting with a professional relating to your business.
- How: This will be a separate line item on your invoice.
- Communication: You’ll be notified in your invoice of any taxes we’ve collected.
⏰ Late or failed payments
Timely payment is crucial for smooth operations and supports our low costing structure, directly impacting the prices we charge. We accept multiple payment methods, including Warehut Wallet and major credit cards. Since we bill weekly, fluctuations in order volume or inventory may impact your invoices. We recommend monitoring your payment methods to prevent payment issues and late charges.
If we’re is unable to collect payment within 5 business days of the original invoice date, a fee of 5% of the invoice amount (minimum $9.99) will be added to the invoice.
- What: Fees for failed or late payments.
- When: If we’re unable to collect payment within 5 business days of the original invoice date.
- How: This will be a separate line item on your invoice.
- Communication: We usually grant a first warning, as we understand people make mistakes. Thereafter we may need to enforce this fee.
🕔 Work outside normal business hours
We respect that many businesses choose to standardize their hours of operation. We also understand that things happen, and as a partner we want to help. If tasks or projects must be completed outside of standard business hours (9am to 5pm), a markup to the hourly rate of up to 50% may be applied.
- What: A markup to the standard hourly rate of up to 50% for work completed outside standard business hours (9am - 5pm).
- When: This is most likely to occur when requesting a task of your Shipper. We review all hourly claims by our Shippers to rationalize charges and keep things fair for all on our platform.
- How: This will be a separate line item on your invoice.
- Communication: We will notify you in advance when possible, though urgent situations (such as addressing safety concerns like spoiled inventory) may require immediate action to protect personnel, site, or inventory safety.
❗ Incorrect SKU information
We strive for high quality results, understanding that this enables our Brands to grow. Accurate SKU data is essential to this goal, and is critical for smooth fulfillment. If SKU details are incorrect or incomplete, it can domino into many issues, from receiving delays to incorrect postage on parcels, and more. We know that Brands know their data better than anyone else. We require that changes to SKUs, as well as new and discontinued SKUs, be communicated to help prevent additional costs.
- What: Fees charged for updating incorrect SKU information.
- When: Whenever SKU data changes, such as dimensions (DIMs), weight, packaging, or SKU status (new, discontinued, etc.) or other characteristics.
- How: This will be a separate line item on your invoice, often as an hourly rate or a postage adjustment.
- Communication: We will notify you and ask for clarification or correction, and try to minimize as much as possible.
🈹 Loss of eligibility for promotions or discounts
We enjoy offering special pricing opportunities. To make such opportunities viable, payment reliability is critical. If payment issues arise, promotional pricing or discounts may be discontinued before the originally agreed-upon end date.
- What: Removal of promotions or discounts. This can be avoided by making sure payments are on time and payment details are up to date.
- When: When you are no longer eligible, or if payment fails or is late.
- How: Invoices will be adjusted to reflect the non-promotional or non-discounted price.
- Communication: We may issue a first warning.
🔌 Fees for lengthy or non-standard store integrations
We haven’t seen a Shopify or WooCommerce store integration take more than an hour yet, and we’ve done plenty! However, additional integration support may be required if SKU details are incorrect or incomplete, extending setup time and creating additional costs. Such a situation would become support beyond standard integration, and may incur extra fees.
- What: Fees for lengthy or non-standard store integrations.
- When: Whenever SKU data is not accurate, incomplete, or conflicting. Some examples could be the HS codes when shipping internationally.
- How: This will be a separate line item on your invoice, often as an hourly rate.
- Communication: We will notify you and ask for clarification or correction, and try to minimize as much as possible.
We appreciate your partnership and commitment to maintaining a smooth logistics process. If you have any questions about these fees, please reach out to our customer service team.
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