How to file a shipping claim

❗Check if you’re eligible to file a claim

• By default, insurance is not included with Warehut shipments. To add shipment insurance to your account, speak to a member of our team. We’re only able to help you file a claim if you have all of the correct documentation and the shipment was covered by insurance.

• Some USPS and UPS shipments include complimentary carrier coverage, from $25-$100, depending on the carrier and service level. Click here to learn more.

✉️ Send an email to claims@warehut.com

• Use the subject line "Claim for [Your Brand Name] - [order ID]" to help us identify your request quickly.

ℹ️ Include the following essential information in your email:

• Customer complaint: Attach a copy of the complaint (screenshot or forwarded email) from the customer affected by the missing/damaged order. The complaint should state that the item was damaged or not received, and include the tracking number and order number.

• Receipt from your store: Attach a receipt showing the item/s purchased and the price.

• Tracking number: Include the tracking number of the shipment.

• Order ID: Provide the order ID associated with the shipment.

• Date notified by customer: Mention the date you were first informed by the customer about the issue.

• Attach a picture (if damaged): If the item is damaged, please attach clear photos showing the damaged item.

🔜 What to expect next:

• The processing time for claims is normally between 30-60 days. This timeline is influenced by carrier delays, which are unfortunately out of our control.

• If approved, claims are paid in Warehut credit against future invoices or Warehut Wallet credit (for active Warehut Wallet users).

• Claims are subject to approval by the carrier or Warehut’s shipping insurance provider(s) (as applicable), not by Warehut. We don’t approve or deny claims. We’re here to help you submit claims, we don’t decide whether or not you receive compensation.

🆘 Need help?